Chat with a live EWE Crew optician by clicking the chat icon in the bottom right hand corner.

We're here to help you with sizing, prescriptions, styling and more.

Shipping:

• Orders over $500 USD: Enjoy Free 2 Day Shipping.
• Orders under $500 USD: Standard Ground Shipping is available for a flat rate of $10.
• We offer international shipping at a flat rate of $50.

Shipping Speed:

• Orders are typically processed and fulfilled within 2 business days of purchase in our stores. 
• Prescription Lenses Orders - please note that our advanced lenses, typically ship in 2-3 weeks due to the additional customization required. We are committed to delivering your order as quickly and efficiently as possible.

Return Policy:

• Custom orders, prescription lens orders, and limited edition collections (e.g., Jacques Marie Mage) are final sale and ineligible for return. These items are marked as "final sale" on the product pages.
• Sale items or items purchased during a promotional period or with a discount code are also considered final sale.
• For other eligible items, you may initiate a return by emailing us at heygirl@framedewe.com within 7 days of receiving your order. 

More detailed information about our shipping and returns policy can be found on our website. 

You can place an order on FRAMEDEWE.com, using your FSA or HSA card as you would any other credit card. Make sure you have an up-to-date prescription and PD (pupil distance).